Cancellations & Refunds — Chisel e-Store

Order cancellation

You can cancel an order any time before it is dispatched by writing to category@chiselindia.com with your order number.
Prepaid orders cancelled before dispatch are refunded in full, including any shipping charge paid.
Once an order has been dispatched it can no longer be cancelled — see the returns section below for what is covered after delivery.

Returns and replacements

Because our catalogue is personal-care products (skincare, haircare, cosmetics), opened or used products cannot be returned for hygiene and safety reasons. We do, however, fully cover you in the following cases, reported within 7 days of delivery:

Damaged in transit — the product arrived broken, leaking or crushed.
Wrong item — you received a different product than what you ordered.
Missing item — a product from your order was not in the parcel.
Quality defect — a genuine manufacturing defect in an unused product.

To raise a claim, email category@chiselindia.com with your order number, a description of the issue, and photos (or a short video) of the product and packaging. Our team responds within 1 business day. Depending on the case, we will arrange a replacement at no cost or a full refund, including a reverse pickup where required.

Refund method and timelines

Payment method	Refund method	Timeline after approval
UPI / Cards / Netbanking / Wallets (Razorpay)	Refund to the original payment method	5–7 business days
Cash on Delivery	Bank transfer (details collected from you)	5–7 business days

Refunds are initiated within 48 hours of a claim being approved. The credited amount may take additional time to reflect depending on your bank or card issuer.

What is not covered

Change of mind after the product has been opened or used.
Mild variations in colour, texture or fragrance natural to handcrafted products.
Skin or hair reactions — please read ingredient lists carefully and patch-test new products; discontinue use and consult a professional if irritation occurs.
Claims raised more than 7 days after delivery.

Need help?

Write to category@chiselindia.com or see the Contact Us page. Unresolved grievances are escalated to our Grievance Officer as described there.